Companies don’t make decisions, people do. That’s why starting, growing, and managing customer relationships is critical to success in B2B sales.
In this module, participants will learn how to use routine and process-oriented tactics to build lasting relationships with their customers. We'll start by defining an approach to effective relationship management and then we'll apply this approach to four challenging scenarios common to all business relationships.
Live training format
4 Hours completion time
Individual Coaching included
After completing this course, you will be able to:
assess the quality of your business relationships
apply relationship management tactics to enrich current client relationships
organize your routines and processes to address a large volume of relationships